Practice Policies

Repeat Prescriptions

If you are on regular medication, these details are stored on our computer system and you’ll be provided with a printed re-order slip listing your medication. You must indicate what you require by ‘ticking’ items you wish to order. Hand in this slip to us 48 hours before your prescription is due.

Alternatively, send your request to the surgery with a stamped self-addressed envelope enclosed for us to return the prescription to you. Ensure you post your request with plenty of time for us to return it.

You can arrange for your local Pharmacy to order your prescription for you. Emergency treatment can be requested over the telephone, or at the reception from 8.00 am to 12.00 pm for collection the same day.

You can now register to order your prescription online.

Patients with Needs

Our surgery is accessible to patients using a wheelchair.

We have parking spaces outside our practice which are reserved for patients displaying a disabled sticker.

We can arrange interpretation and translation services by phone for patients who do not speak English. Please let us know if you need this service when booking an appointment.

We are able to facilitate patients with hearing difficultyÂ’s with the assistance of our hearing aid loop system facility.

Complaints Procedure

pdf Your Information, Your Rights Web [PDF,306KB]

 Complaints Procedure [PDF,359KB]

We respect your right to privacy and keep all your health information confidential and secure.

It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care.

This information is only available to those involved in your care and you should never be asked for personal medical information by anyone not involved in your care.

You have a right to know what information we hold about you. If you would like to see your records, please speak to a receptionist.

Zero Tolerance Policy

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behavior against any of our staff or patients.

If a patient is violent or abusive, they will be warned to stop their behavior. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients at the practice.

Complaints Policy

pdf Complaints Leaflet [PDF,82KB]

  • Maerdy Ferndale Medical Group Practice aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know.
  • Speak to whomever you feel most comfortable – your GP, our Practice Manager or our reception staff will be happy to help.
  • In the majority of cases, concerns can be resolved quite easily. However, if you feel we have not dealt with the issues you have raised as you would wish, you can write to the Complaints Manager at Cwm Taf Local Health Board.
  • You can also contact the Community Health Council who can assist you in making your complaint.